How did we perform? (Please tick one number only per line)

1 – disappointing
2 – satisfactory
3 – good
4 – excellent
5 – N/A (Not applicable)

Abels Receptionist 1 2 3 4 5
Your Customer Liaison Contact 1 2 3 4 5
Attitude of Customer Liaison 1 2 3 4 5
Choice of Survey Dates 1 2 3 4 5
Quality of Information provided by Customer Liaison 1 2 3 4 5
Ability of Abels office staff to resolve any difficulties 1 2 3 4 5

Customer Service Manager (CSM) 1 2 3 4 5
Appearance of Customer Service Manager 1 2 3 4 5
Attitude of Customer Service Manager 1 2 3 4 5
Quality of information provided by Customer Services Manager 1 2 3 4 5

Punctuality of crew 1 2 3 4 5
Presentation of crew 1 2 3 4 5
Care shown for home and possessions 1 2 3 4 5
Quality of packing materials provided or used 1 2 3 4 5
Use of covers to protect flooring, doors, banisters etc. 1 2 3 4 5
Attitude of crew 1 2 3 4 5
Ability of crew to solve difficulties 1 2 3 4 5
Appearance of Vehicle 1 2 3 4 5
Overall collection service 1 2 3 4 5
Overall delivery service 1 2 3 4 5

Questions Pertinent to an International Shipment (please ignore if your move was within the UK or to Europe)

Efficiency of initial contact by the company at destination 1 2 3 4 5
Communications from destination company 1 2 3 4 5
Clarity of customs procedures – if appropriate 1 2 3 4 5
Punctuality of delivery crew 1 2 3 4 5
Appearance of delivery crew 1 2 3 4 5
Ability to understand your instructions 1 2 3 4 5
Overall delivery service 1 2 3 4 5

If you answered Yes to above was your complaint dealt with to your satisfaction? Yes, at a later date No, not yet Yes, at the time

Would you use Abels again? Yes No
Would you recommend Abels? Yes No
Would you like us to contact you to discuss any issues further and why (briefly) Yes No

If you would like us to contact someone you know who is moving soon please provide

Their name
Their telephone
Their email

Thank you for taking part in this survey.

Name*
Address
Telephone
Email*
Ref if known
Date of Move