Frequently Asked Questions

Below are some questions most generally asked when deciding to move and choosing a moving company.

  • When to move?
    We suggest times other than summer or end of the month. Those times are the busiest for us. However, we do realise that there many factors that decide when you move and that you have no choice. We are dedicated to planning a move that will accommodate your individual needs.
     
  • How long will my move take?
    Your moving time will depend on many factors. Time of year, weather conditions, size of shipment if moving abroad and distance. However, our efficient and experience staff are able to work with your move schedule and needs.
     
  • When should I contact a moving company?
    We suggest four to six weeks prior to your move date. The earlier we are advised of your move the easier it will be to accommodate your dates and times. There are many other things that you must remember you to do and arrange, such as:-
    • Final meter readings for electricity, gas telephones
    • Re-directing mail
    • Tradesman to disconnect fittings such as lights or cookers, or dismantle garden shed, etc
    • Planning travel/overnight accommodation
  • Do I need an estimate or quotation?
    Yes, this allows for a pre-move survey of your household goods that need to be moved. This will then enable you to budget your moving costs.
     
  • Am I protected against loss or damage?
    There are a number of insurance arrangements possible. You need to ensure that you have the right cover for you.
     
  • How can I safely ship my computer?
    As with any delicate piece of electronic equipment, a few precautionary measures will ensure a safe arrival. Here are a few suggestions:-
    • Make backup copies of data and files
    • Remove any diskettes from the disk drives
    • Try to ship your PC in its original carton
    • Consult your local computer dealer for their help and expertise
  • Can a professional mover transport our plants?
    Moving plants is both risky and difficult at the best of times. Most movers will transport your plants but won’t take responsibility for their final condition.
     
  • What happens when a Customer Services Manager (Surveyor) comes to your home?
    The Customer Services Manager (CSM) will arrive at your home to complete a full visual survey of your household items. Once this is completed, the CSM will calculate the cubic capacity, packing costs and other charges related to your move. Please remember to provide an accurate survey, the CSM must be able to see everything that you wish to move. Attics and Closets can be deceiving – so organise your home before the CSM arrives. Please do not be alarmed if the CSM looks in cupboards and drawers, under beds and on top of wardrobes, the CSM will need to see everything to ensure what needs packing is packed. If you know of any items that are not on view, be certain to let the CSM know. Please also inform the CSM if there are any items that are not to be moved. Otherwise there may not be enough space for your shipment. This will not occur on one or two items, but if you anticipate taking large furniture at the last minute the driver may run out of space.
  • What is a binding Quotation?
    A quotation is a contract that specifies, in advance, the precise cost of the move based on the services requested or deemed necessary at the time of quotation. If additional services are requested or required at either origin or destination, the total cost will increase.
     
  • Should I pack or have my effects packed for me?
    The largest percentage of damages caused during a removal is due to incorrectly packed or inadequate strength cartons used. We, as a professional removal company, recommend our staff attend to your packing. This will alleviate a lot of the stress. By going down this path you also do not compromise your insurance. If you wish to do the packing yourself, we can supply sufficient packing materials. Owner packed or (PBO) (Packed by Owner) is quite acceptable, but we recommend you follow a few simple rules:-
    • Books and other heavy items should only be packed in sturdy cartons.
    • Tea chest size cartons for the majority of other items. Spread the weight and fill the carton to the top even if crushed paper is used to fill the carton – this ensure that the carton will not be collapse or be crushed.
  • Will you advise us on the easiest way of undertaking the whole project?
    Of course, and we are delighted to help. With many years of experience there aren’t too many problems we have not met or overcome. We can also advise on ‘specialist packing’ such as antiques, pictures or items of sentimental value.
     
  • Presumably this move is going to be quite expensive. Is there anyway of saving costs?
    Firstly, don’t presume that because Abels are extremely good at the job – we are expensive. We have succeeded for many years – but never too expensive – just very good value for money.

    Secondly, yes, there are always alternative ways to do any job which can affect costs. As we have already said – your quote will be tailored to your needs.

  • What happens if we are moving overseas? Who takes care of our move?
    Abels will – anywhere in the world. We have a network of UTS shareholders around the globe who will work to our own high standards – you will be in safe hands.

    We are also members of the British Association of Removers Overseas Group – we are vetted financially and bonded to guarantee your move.
     

  • What if we wish to store our furniture?
    Abels can offer containerised storage which is secured and alarmed, but with access by arrangement. It is also possible to have certain possessions moved from store prior to the main move taking place.