European removals
Customer service policy
UNDERSTANDING AND ANTICIPATING CUSTOMER NEEDS
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We take active steps to help our customers define their requirements.
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We work in partnership with our customers, adapting our service to meeting their needs where possible
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We always try to see the customer’s point of view and respect his/her attitudes and feelings
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We regularly ask customers for their feedback through informal and formal schemes and take appropriate action to address any problems.
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We are proactive and work to anticipate customer requirements, always offering assistance before the customer asks
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We take ownership of queries in the absence of colleagues to assist the customer
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We treat our customer with respect and courtesy at all times and can be relied upon for confidentiality and discretion
OUR SERVICE
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We operate a “no problem” mentality at all times and are willing to go that extra mile to enhance client expectations
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Everyone in the team is clear about what is expected of them and attend regular training to enhance their skills
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Any negative customer feedback is responded to quickly and professionally, and analysed as opportunities for improvement
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We always endeavour to do things correctly first time, on time, every time
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We maintain consistent service standards
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We are committed to the idea of continuous review and improvement of customer service.
ABELS QUALITY STATEMENT
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We are totally committed to providing a quality service.
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We achieve success by understanding the needs of customers and satisfying those needs with the support of our suppliers.
“At Abels we are totally committed to providing a quality service for you, the customer. I believe we have the people, the resources and the experience to more than fulfil our objectives. If the service you receive ever falls short of the best – then please do not hesitate to contact me personally.”
Philip Pertoldi
Chairman