Storage services

Customer service policy

UNDERSTANDING AND ANTICIPATING CUSTOMER NEEDS

• We take active steps to help our customers define their requirements.

• We work in partnership with our customers, adapting our service to meeting their needs where possible

• We always try to see the customer's point of view and respect his/her attitudes and feelings

• We regularly ask customers for their feedback through informal and formal schemes and take appropriate action to address any problems.

• We are proactive and work to anticipate customer requirements, always offering assistance before the customer asks

• We take ownership of queries in the absence of colleagues to assist the customer

• We treat our customer with respect and courtesy at all times and can be relied upon for confidentiality and discretion

OUR SERVICE

• We operate a “no problem” mentality at all times and are willing to go that extra mile to enhance client expectations

• Everyone in the team is clear about what is expected of them and attend regular training to enhance their skills

• Any negative customer feedback is responded to quickly and professionally, and analysed as opportunities for improvement

• We always endeavour to do things correctly first time, on time, every time

• We maintain consistent service standards

• We are committed to the idea of continuous review and improvement of customer service.

ABELS QUALITY STATEMENT

• We are totally committed to providing a quality service.

• We achieve success by understanding the needs of customers and satisfying those needs with the support of our suppliers.

“At Abels we are totally committed to providing a quality service for you, the customer. I believe we have the people, the resources and the experience to more than fulfil our objectives. If the service you receive ever falls short of the best – then please do not hesitate to contact me personally.”

Philip Pertoldi
Group Managing Director