Customer service policy
UNDERSTANDING AND ANTICIPATING CUSTOMER NEEDS
We take active steps to help our customers define their requirements.
We work in partnership with our customers, adapting our service to meeting their needs where possible
We always try to see the customer’s point of view and respect his/her attitudes and feelings
We regularly ask customers for their feedback through informal and formal schemes and take appropriate action to address any problems.
We are proactive and work to anticipate customer requirements, always offering assistance before the customer asks
We take ownership of queries in the absence of colleagues to assist the customer
We treat our customer with respect and courtesy at all times and can be relied upon for confidentiality and discretion
We operate a “no problem” mentality at all times and are willing to go that extra mile to enhance client expectations
Everyone in the team is clear about what is expected of them and attend regular training to enhance their skills
Any negative customer feedback is responded to quickly and professionally, and analysed as opportunities for improvement
We always endeavour to do things correctly first time, on time, every time
We maintain consistent service standards
We are committed to the idea of continuous review and improvement of customer service.
ABELS QUALITY STATEMENT
We are totally committed to providing a quality service.
We achieve success by understanding the needs of customers and satisfying those needs with the support of our suppliers.
“At Abels we are totally committed to providing a quality service for you, the customer. I believe we have the people, the resources and the experience to more than fulfil our objectives. If the service you receive ever falls short of the best – then please do not hesitate to contact me personally.”
Group Managing Director